Privacy Policy for Mind Haven Innovations
Effective Date: 01 August 2024
Last Updated: 20 April 2025
At Mind Haven Innovations, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. We encourage you to read this policy carefully to understand our privacy practices and your rights regarding your personal information.
1. Information We Collect
Personal Data: When you register for our services or use our website, we may collect personally identifiable information such as your name, email address, telephone number, and other demographic information you voluntarily provide.
Derivative Data: Our servers automatically collect information when you access our website, such as your IP address, browser type, operating system, access times, and the pages you viewed before and after accessing our website.
Biometric Data: As part of our LifeLink service, we may collect biometric data to enable secure identification and reuniting lost individuals with their families.
Emergency Contact Information: You may provide emergency contact details, including names, phone numbers, and email addresses of individuals you want to be notified in case of an emergency.
2. How We Use Your Information
Service Provision: To create and manage your account, provide our services, and fulfill requests you make through our website.
Communication: To send you administrative information, such as updates to our terms, conditions, and policies, and to communicate with you regarding customer service, updates, and other information related to our services.
Improvement of Services: To improve our website and services, understand how you use our services, and enhance the overall functionality and user experience.
Emergency Situations: To alert your emergency contacts and mobilize MHI Response teams in case of an emergency, ensuring timely assistance and support.
3. Disclosure of Your Information
With Your Consent: We may disclose your information with your explicit consent.
Legal Obligations: We may disclose your information if required by law, to comply with legal process, to protect our rights, property, or safety, or to prevent harm to you or others.
Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our business, providing our services, or performing tasks on our behalf, such as data analysis, email delivery, hosting services, and customer support.
Emergency Situations: In emergency situations, we may share your information with MHI Response teams and relevant emergency services to ensure your safety and well-being.
4. Your Rights
Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we have about you.
Right to Erasure: You have the right to request deletion of your personal information in certain circumstances.
Right to Restrict Processing: You have the right to request restriction of the processing of your personal information.
Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal information for certain purposes.
To exercise any of these rights, please contact us using the information provided below.
5. Data Security
We employ administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data, secure storage, access controls, and regular security audits. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from a child under 13 without parental consent, we will delete that information as soon as possible.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website, analyze website traffic, and provide personalized content. You can manage your cookie preferences through your browser settings. For more information about cookies and how to manage them, please visit our Cookie Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated Privacy Policy on our website. Your continued use of our website or services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Company Name: Mind Haven Innovations
Email: info@mindhaven.co.za
Web Chat: https://mindhaven.co.za
We take your privacy seriously and will strive to address any concerns you may have.
Note:
This Privacy Policy is based on GDPR requirements and best practices for international privacy legislation, incorporating the unique aspects of Mind Haven Innovations’ services.
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